Symptoms in the Pharmacy A Guide to the Management of Common Illness 7th Edition Ebook PDF

Symptoms in the Pharmacy A Guide to the Management of Common Illness 7th Edition Ebook PDF

Symptoms in the Pharmacy A Guide to the Management of Common Illness 7th Edition E-book PDF Every working day, people come to the community pharmacy for advice about minor ailments. For the average community pharmacy a
minimum of 10 such requests will be received each day; for some the
figure is far higher. With increasing pressure on doctors’ workload it is
likely that the community pharmacy will be even more widely used as
a first port of call for minor illness. Members of the public present to
pharmacists and their staff in three ways:

Requesting advice about symptoms

Asking to purchase a named medicine

Requiring general health advice (e.g. about dietary supplements)
The pharmacist’s role in responding to symptoms and overseeing the
sale of over-the-counter (OTC) medicines is substantial and requires a
mix of knowledge and skills in the area of diseases and their treatment.
In addition, pharmacists are responsible for ensuring that their staff
provide appropriate advice and recommendations.
Research on the appropriateness of advice giving in community phar-
macies has identified a set of criteria that pharmacists can use to con-
sider their own pharmacy’s approach (Bissell, P., Ward, P. R. & Noyce,
P. R. Appropriateness in measurement: application to advice giving in
community pharmacies. Social Science and Medicine 2000; 51: 343–
359):

General communication skills.

What information is gathered by pharmacy staff?

How is the information gathered by the pharmacy staff?

Issues to be considered by pharmacy staff before giving advice.

Rational content of advice given by pharmacy staff.

How is the advice given?

Rational product choice made by pharmacy staff.

Referral.
Key skills are:

Differentiation between minor and more serious symptoms

Listening skills

Questioning skills
INTRODUCTION 1
Symptoms in the Pharmacy: A Guide to the Man

Symptoms in the Pharmacy A Guide to the Management of Common Illness Ebook PDF